Exploring consumers' views expressed in X comments on Eskom's crisis communication responses during the load shedding crisis in 2022-2023.

Files

Rachel Rousseau.pdf (2.45 MB)

Date

Authors

Rousseau, Rachel Raine

Publisher

The IIE

Keywords

Social media, Communication strategy, Customer experience, Load shedding

URI

https://iiespace.iie.ac.za/handle/123456789/1013

Collections