Exploring consumers' views expressed in X comments on Eskom's crisis communication responses during the load shedding crisis in 2022-2023.

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dc.contributor.authorRousseau, Rachel Raine
dc.date.accessioned2026-06-29T10:05:57Z
dc.date.issued2025
dc.identifier.urihttps://iiespace.iie.ac.za/handle/123456789/1013
dc.language.isoen
dc.publisherThe IIE
dc.subjectSocial media
dc.subjectCommunication strategy
dc.subjectCustomer experience
dc.subjectLoad shedding
dc.titleExploring consumers' views expressed in X comments on Eskom's crisis communication responses during the load shedding crisis in 2022-2023.
dc.typeThesis

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